Help center
Find the answer, or paste the error code.
Guides for every part of QuickSamvaad, and what Meta’s rules and error codes mean for your business, in plain language.
Meta error codes
Getting started
Sign up, connect your number through Meta and bring your team in.
- Get started with QuickSamvaadFrom sign-up to your first broadcast: create a workspace, connect your WhatsApp number through Meta, finish verification, get a template approved and send it to people who opted in.4 min
- Connect your WhatsApp numberConnect a number with Meta's Embedded Signup, choose between the Cloud API and coexistence, read your number's health and fix a connection that didn't finish.3 min
- Invite your team and choose rolesInvite colleagues by email, give each one a role that fits their job, and change or remove access when people move on.2 min
Inbox and bots
Answer customers together, and let a bot take the repetitive questions.
- Work the shared inboxHow conversations move between open, pending, snoozed and resolved, how assignment works, what happens when the 24-hour window closes, and the shortcuts that save time.3 min
- Build a botDesign a bot on the canvas, choose what starts it, ask questions and branch on the answers, hand over to a person, test it in the simulator and publish. Includes bots in Hindi and Hinglish.6 min
Contacts, templates and broadcasts
Build your audience, get templates approved and send campaigns that land.
- Contacts, consent and CSV importsKeep one record per customer, add custom attributes and tags, build segments, import a CSV with consent, and handle opt-outs and data requests correctly.4 min
- Message templates: categories, approval and rejectionsChoose the right category, write a template Meta will approve, read a rejection and fix it, and understand what happens when Meta re-categorises or pauses a template.5 min
- Send a broadcast campaignBuild an audience, map template variables, schedule around quiet hours, read the cost estimate and messaging-limit check, then launch, pause and measure a campaign.6 min
WhatsApp rules and errors
The 24-hour window, quality, limits and opt-outs, and what Meta's error codes mean.
- WhatsApp rules, explainedThe 24-hour window, template categories and Meta's per-message pricing, quality rating, messaging limits, per-person marketing caps and opt-outs, in plain language.4 min
- Troubleshooting: Meta error codes and fixesWhat Meta's error codes mean in plain language and what to do about each one, plus fixes for connections, templates, campaigns, bots, imports and webhooks.9 min
Billing and reports
Plans, Meta's message charges, GST invoices and the cost console.
- Billing, Meta charges and GST invoicesWhat you pay QuickSamvaad and what you pay Meta, the 14-day free Growth trial, how plan changes and cancellations work, recharging the wallet, and getting GST invoices with your GSTIN for input tax credit.4 min
- Analytics and the cost consoleWhat each number in Analytics means, how response times are measured, how the cost console tracks Meta's real charges and your free service replies, and how to export a report.2 min
Developers and security
API keys, the public API, signed webhooks, and how your data is protected.
- Developers: API keys, webhooks and idempotencyCreate scoped API keys, call the public REST API safely with Idempotency-Key, receive signed webhooks, verify their signatures, and handle retries and redelivery.6 min
- Security, privacy and DPDPHow your workspace's data is kept separate and protected, who can see what, how support access works, and how QuickSamvaad helps you meet India's DPDP Act for your customers' data.3 min