QuickSamvaad connects to WhatsApp through Meta's official signup flow, called Embedded Signup. You never paste tokens or IDs: you approve access in Meta's own window and we do the rest. Only workspace owners and admins can connect or disconnect numbers.
How connecting works
Open the connect window
Click Connect WhatsApp on the home screen or in Settings → Channels, and choose how you want to use the number (see below).
Approve in Meta's window
Sign in to Facebook, pick the business portfolio that owns your brand, choose or create a WhatsApp Business Account, add your number and enter the code Meta sends to it, then approve access for QuickSamvaad.
Let QuickSamvaad finish
We exchange Meta's one-time approval, find your account and number, subscribe to its messages and register the number. Progress shows on screen; it usually takes under a minute.
Work through the checklist
Verify your business, get the display name approved and add a payment method on Meta. Each item links to the right page in Meta Business Suite.
Cloud API or coexistence
| Use the number on QuickSamvaad | Keep the WhatsApp Business app too | |
|---|---|---|
| Best for | Teams handling chats and campaigns | Owners who still want the app on their phone |
| Where you reply | QuickSamvaad only | QuickSamvaad and the WhatsApp Business app |
| Sending speed | Up to 80 messages a second | Up to 20 messages a second |
| Business profile | Edited in QuickSamvaad | Edited in the app |
If your number is active in the WhatsApp Business app and you choose the first option, it stops working in the app once it moves to QuickSamvaad.
Your number's health
Settings → Channels lists each connected number with its quality rating, messaging limit, display-name status and sending speed, and gives it one overall health state:
| State | What it means |
|---|---|
| Healthy | Connected, quality rating green. |
| Warning | Quality rating has dropped to yellow. Slow down marketing and review recent campaigns. |
| Critical | Quality is red, Meta flagged or restricted the number, or the account lost its connection. Sending may be paused. |
| Pending | Meta hasn't finished connecting the number yet. |
| Disconnected | The number was disconnected. History stays; nothing can be sent. |
Health updates on its own when Meta tells us something changed. Use the refresh button on a number to fetch the latest from Meta at any time. A WhatsApp Business Account shows the state of its worst number.
Business profile
Open Business profile on the number's card to edit what customers see when they open your profile: the about text, description, address, email, up to two websites and business category. Change the profile photo in WhatsApp Manager. Coexistence numbers keep these in the WhatsApp Business app. Your display name is reviewed by Meta, so change it in WhatsApp Manager.
Disconnecting a number
Disconnect the WhatsApp account in Settings → Channels. QuickSamvaad stops receiving and sending for that account straight away and removes its access. Your conversations, contacts and reports stay. You can connect the account again later, to this workspace or another one.
When connecting fails
| Message | What to do |
|---|---|
| This WhatsApp account is connected to another workspace | A WhatsApp Business Account can belong to one QuickSamvaad workspace at a time. Disconnect it in the other workspace first, or ask its owner to. |
| The authorisation expired | Meta's approval was used or timed out. Start again from Connect WhatsApp. |
| Meta's window closed | The window was closed or blocked before you finished. Allow pop-ups for QuickSamvaad and try again. |
| The number is already connected | The same number is active in another workspace or with another provider. Release it there first. |
Still stuck? Note the time of the attempt and contact us. We can see which step failed without you sharing any Meta login details.