In short
We collect what we need to run QuickSamvaad and bill you. Your customers’ data belongs to you; we process it only to deliver your messages. We share data with Meta to send WhatsApp messages and with Razorpay to take payments, and we never sell it.
Who is responsible for your data
Epik Technocravers Pvt Ltd ("we") runs QuickSamvaad. We decide how to handle the personal data of our own customers and website visitors, so for that data we are the data fiduciary.
Businesses use QuickSamvaad to talk to their own customers on WhatsApp. For those end customers’ data (phone numbers, names, messages) the business is the data fiduciary and we are its data processor: we handle that data only to provide QuickSamvaad to that business and under its instructions.
What we collect
- Account details: your name, email, phone number, business name, GSTIN and billing address.
- WhatsApp account details: identifiers for your WhatsApp Business Account and phone numbers, display name, quality rating and messaging limits, received from Meta when you connect.
- Messages and contacts: the contacts you upload or receive, their attributes and consent records, and the content, media and delivery status of messages sent and received through QuickSamvaad.
- Payment information: Razorpay processes your card, UPI or bank details. We receive only what we need for billing, such as payment status, amount, method type and the last digits of a card.
- Usage and device data: log data such as IP address, browser, pages used and error reports, which we use to run and secure the service.
- Enquiries: what you send us through the contact form or by email.
How we use it
- to provide QuickSamvaad, including sending and receiving your WhatsApp messages through Meta;
- to bill you, issue GST invoices and keep financial records;
- to provide support and send service notices such as template rejections or low wallet balance;
- to keep the service secure, prevent abuse and investigate problems;
- to comply with Indian law and lawful requests from authorities;
- to improve the product using aggregated information that does not identify you or your customers.
We do not sell personal data, and we do not use the content of your customers’ messages for advertising or to market our own products to them.
AI features
AI features are coming soon. If you choose to turn them on, the parts of your knowledge base and conversations needed to answer a message will be sent to our AI model providers only to generate that reply for you. We will name those providers in this policy before the features launch.
Who we share it with
- Meta, to deliver WhatsApp messages through the WhatsApp Business Platform. Meta handles that data under its own terms and privacy policy.
- Razorpay, to process subscription and wallet payments.
- Service providers who host our infrastructure, send our emails and help us monitor errors, under contracts that limit them to processing data for us.
- Apps you connect, such as a store or CRM integration, when you ask us to.
- Authorities, when Indian law requires it.
We do not share personal data with third parties for their own marketing.
How long we keep it
- Account data: for as long as your account is open, then 30 days so you can export it.
- Messages and contacts: according to the retention settings in your workspace, and deleted when your account is deleted.
- Invoices and payment records: for as long as Indian tax and company law requires, typically eight years.
- Security logs: for a limited period, usually no more than one year, unless needed to investigate an incident.
How we protect it
Data is encrypted in transit and at rest, and access tokens for your WhatsApp account are stored encrypted. Each customer’s data is isolated from every other customer’s at the database level. Staff access is limited to what their role needs and is logged. If a breach affects your personal data, we will tell you and the relevant authorities as the law requires.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can ask to access, correct, update or erase your personal data, withdraw consent you have given, and nominate someone to act for you. Business users can also export contacts and conversations from the app themselves.
To use these rights, email our Grievance Officer (below). If you are a customer of a business that messaged you through QuickSamvaad, please contact that business first; we will help them respond to you.
Cookies
This website does not use advertising or analytics cookies. The QuickSamvaad app uses essential cookies to keep you signed in and secure your session. If we add analytics in future, we will update this policy and ask for consent where required.
Children
QuickSamvaad is a business service and is not meant for anyone under 18. We do not knowingly collect children’s data.
Grievance Officer
For any privacy question or complaint, contact:
TODO: Grievance Officer name, Grievance Officer
Epik Technocravers Pvt Ltd
Balaji Telecom, Ground Floor, G-8, Uttam Nagar, Milap Nagar, New Delhi, West Delhi, Delhi 110059
TODO: Grievance Officer email
We will acknowledge and resolve complaints within the time limits set by Indian law.
Changes to this policy
We will post any changes on this page and update the date at the top. If a change materially affects how we use your data, we will email account owners before it takes effect. See also our Terms & Conditions.