Terms & Conditions

About these terms

These terms are an agreement between you and Epik Technocravers Pvt Ltd, a private limited company incorporated in India (CIN TODO: CIN) with its registered office at Balaji Telecom, Ground Floor, G-8, Uttam Nagar, Milap Nagar, New Delhi, West Delhi, Delhi 110059 ("we", "us"). They cover your use of QuickSamvaad, including the web app at https://app.quicksamvaad.com and this website.

By creating an account or using QuickSamvaad you accept these terms. If you sign up on behalf of a business, you confirm you are authorised to accept them for that business, and "you" means that business.

What QuickSamvaad is

QuickSamvaad is software you use to run WhatsApp as a business channel: connecting your number to the WhatsApp Business Platform (Cloud API) operated by Meta, managing contacts and templates, sending broadcasts, answering customers in a shared inbox, and building bots and automations.

We are an independent company, not Meta. Some features depend on Meta’s systems and policies, which Meta can change. Features marked "coming soon" on our website are not yet part of the service.

Your account

• Give accurate information when you sign up, including your business name and GSTIN if you want GST invoices.
• Keep your login details secure. You are responsible for everything done by people you invite to your workspace.
• You must be at least 18 years old and using QuickSamvaad for business purposes.
• Tell us promptly at hello@quicksamvaad.com if you suspect someone has accessed your account without permission.

Your WhatsApp Business Account and Meta

You connect your own WhatsApp Business Account through Meta’s Embedded Signup. That account belongs to you, and your use of WhatsApp is also governed by Meta’s terms, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. You agree to follow them.

Meta decides template approvals, quality ratings, messaging limits, business verification and any restrictions on your account. We show you this information and help you respond, but we cannot override Meta’s decisions.

Plans, fees and billing

• Paid plans are billed in advance, monthly or annually, through Razorpay Subscriptions. When you subscribe you authorise recurring charges to the card, UPI or other payment method you choose until you cancel.
• Prices are in Indian rupees and exclude GST, which is added at the applicable rate. We issue a GST invoice for every payment.
• If a renewal payment fails, Razorpay retries it. If it still fails after a grace period we tell you about, we may move your workspace to the Free plan until payment succeeds.
• We may change plan prices. We will give you at least 30 days’ notice by email, and the new price applies from your next renewal after that notice.

WhatsApp message charges

Meta charges for certain WhatsApp messages (for example marketing, utility and authentication templates, and service replies beyond Meta’s free tier). In QuickSamvaad’s current billing mode, Meta bills these charges directly to the payment method you add in your Meta account. We do not collect them and we do not add any markup.

Cost figures shown in QuickSamvaad before you send are estimates based on Meta’s published rates. Meta’s own invoice is the final amount. If we later offer a billing mode where we collect message charges through a prepaid wallet, its terms and rates will be shown to you, and you will choose whether to opt in.

Your QuickSamvaad wallet, where available, holds prepaid credit for add-ons such as AI replies. Wallet refunds are covered in our Cancellation & Refund Policy.

Cancelling

You can cancel a paid plan at any time from Settings → Billing in the app, without calling or emailing us. Cancellation takes effect at the end of the billing period you have already paid for, and no further charges are made. Details, including refunds, are in our Cancellation & Refund Policy.

Acceptable use

You agree not to use QuickSamvaad to:

• message people who have not agreed to hear from you, or keep messaging anyone who has opted out;
• send spam, misleading content, or anything unlawful, defamatory, obscene or infringing;
• sell or promote goods and services that WhatsApp’s Commerce Policy prohibits;
• collect sensitive information such as full card numbers or passwords over chat;
• try to break, overload, probe or get around the security of QuickSamvaad or another customer’s workspace;
• resell or white-label QuickSamvaad without a written agreement with us.

You are responsible for having a lawful basis, including consent where required under the Digital Personal Data Protection Act, 2023, for the contacts you upload and message.

Your data

You own your content, contacts and conversations. You give us permission to store and process them only as needed to provide QuickSamvaad to you, as described in our Privacy Policy. For your customers’ personal data you are the data fiduciary and we process it on your behalf and under your instructions.

You can export your contacts and conversation history at any time while your account is open.

Availability and support

We work to keep QuickSamvaad available around the clock, but we do not promise it will be uninterrupted or error-free unless we have agreed a service level with you in writing. We may carry out planned maintenance, and we will try to give notice of it. Interruptions in Meta’s, Razorpay’s or other third-party services can affect QuickSamvaad and are outside our control.

Our intellectual property

QuickSamvaad, its software, design and brand belong to Epik Technocravers Pvt Ltd. These terms give you a limited, non-exclusive, non-transferable right to use it while your account is in good standing. If you send us feedback, we may use it to improve the product without any obligation to you.

Suspension and termination

We may suspend or close your account if you seriously or repeatedly break these terms, do not pay, if Meta requires it, or if the law requires it. Where we reasonably can, we will tell you first and give you a chance to fix the problem.

After your account closes you have 30 days to export your data. After that we delete it, except records we must keep by law, such as tax invoices.

Liability

QuickSamvaad is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits or lost data, or for actions taken by Meta on your WhatsApp account.

Our total liability for any claim relating to QuickSamvaad is limited to the subscription fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Indian law.

You agree to compensate us for claims made against us by third parties because of messages you sent or your breach of these terms or Meta’s policies.

Changes to these terms

We may update these terms. For material changes we will email the account owner at least 15 days before they take effect. If you keep using QuickSamvaad after that date, the new terms apply; if you do not agree, you can cancel.

Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, we will first try to resolve it with you in good faith for 30 days. If that fails, the courts at New Delhi have exclusive jurisdiction.

Contact

Questions about these terms: hello@quicksamvaad.com. Grievances: TODO: Grievance Officer name, Grievance Officer, TODO: Grievance Officer email. Post: Epik Technocravers Pvt Ltd, Balaji Telecom, Ground Floor, G-8, Uttam Nagar, Milap Nagar, New Delhi, West Delhi, Delhi 110059.