In short
Cancel any time from Settings → Billing. Your plan runs until the end of the period you paid for and nothing more is charged. Annual plans are refundable in full within 7 days of the first payment, and anything charged in error is always refunded. Meta bills message charges directly, so those are settled with Meta.
Cancelling your plan
- Open Settings → Billing in the QuickSamvaad app.
- Choose Cancel plan and confirm.
That is all. You do not need to call or email us. Your Razorpay subscription is stopped straight away, so no further payments are taken. Your paid plan stays active until the end of the period you have already paid for, and then your workspace moves to the Free plan. Your data is not deleted when you cancel.
Refunds on subscription fees
- Monthly plans: we do not refund part-used months. When you cancel, you keep access until the end of the month you paid for.
- Annual plans: if you cancel within 7 days of your first annual payment, we refund it in full. After 7 days we do not give pro-rated refunds; your plan stays active until the end of the year you paid for.
- Charged in error: if you were charged twice, charged after cancelling, or charged an amount different from the price shown at checkout, tell us within 30 days and we will refund the incorrect amount in full.
WhatsApp message charges
In QuickSamvaad’s current billing mode, Meta bills WhatsApp message charges directly to the payment method in your Meta account. We do not collect these charges, so we cannot refund them. Questions about them are handled by Meta under its terms; we are happy to share delivery and cost reports from QuickSamvaad to support any query you raise with Meta.
Wallet balance
Your QuickSamvaad wallet holds prepaid credit for add-ons such as AI replies. Wallet credit does not expire while your account is open, and you can keep using it until your subscription ends.
After you cancel, you can ask us to refund any unused wallet balance that you paid for. Promotional or bonus credit that you did not pay for is not refundable.
Upgrades and downgrades
Upgrades take effect immediately, and the amount due is shown before you confirm. Downgrades take effect at your next renewal date, and the current plan stays active until then. Downgrades are not refunded.
How refunds are paid
Approved refunds are paid to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show the credit. We email you when the refund is issued, along with a GST credit note where one applies.
Asking for a refund
Email hello@quicksamvaad.com from your account email with your workspace name and the invoice number. We reply within 3 working days. See also our Terms & Conditions.