Features
Everything you need to run WhatsApp as a sales and support channel.
Included in the plan, not sold as add-ons. Where something isn't ready yet, we say so.
Live available at launchComing soon on the roadmap
Connect and stay healthy
Bring your own number through Meta's own signup flow, and see the signals Meta uses to judge it.
- Meta Embedded Signup
- Connect your WhatsApp Business Account without leaving QuickSamvaad.
- Number health
- Quality rating, messaging-limit tier and display-name status for every number.
- Health alerts
- Get told when quality drops, limits change or Meta restricts an account.
- Business profile
- Edit your about text, address, email and website.
- Onboarding checklist
- Business verification, display name and Meta payment method, tracked in one place.
- Several numbers per workspace
- Run sales and support on separate numbers.
- Coexistence
- Keep using the WhatsApp Business app on the same number.
Shared team inbox
Every customer conversation in one place, with the 24-hour window always in view.
- Assignment
- Assign by hand, by team, or round-robin across agents.
- Notes and mentions
- Talk about a chat with colleagues without the customer seeing it.
- Saved replies and labels
- Reusable answers with variables; labels and filters to sort the queue.
- Window countdown
- When the 24-hour window closes, the composer switches to templates only.
- Media, reactions, replies
- Send and receive images, documents and voice notes; reply to a specific message.
- Contact panel
- Attributes, tags and past campaigns beside the conversation.
- Response-time SLAsComing soon
- First-response and resolution targets with breach alerts.
- Mobile appComing soon
- Answer chats from your phone.
Broadcasts
Send to the right people, at a sensible hour, knowing the cost before you press send.
- Audiences
- Pick a segment, tags or a CSV upload, then map template variables with fallbacks.
- Pre-send estimate
- Real recipient count after opt-outs and limits, and the expected Meta cost by category.
- Scheduling and quiet hours
- Schedule in your timezone. Nothing goes out between 9 PM and 9 AM unless you change it.
- Throttling and retries
- Sends are paced to your number's limits and retried only when an error is temporary.
- Campaign reports
- Sent, delivered, read, replied, link clicks, opt-outs, failures by reason, and cost.
- A/B variants and recurring sendsComing soon
- Test two templates; repeat a campaign on a schedule.
Bots and automation
Answer the questions you get fifty times a day, and hand over to a person when it matters.
- Visual bot builder
- Triggers, questions with validation, conditions, API calls, delays and hand-offs.
- Draft, test, publish
- Try a bot in the simulator before customers see it; keep earlier versions.
- Automation rulesComing soon
- When a contact is created or a tag is added, do something about it.
- Drip sequencesComing soon
- Timed follow-ups that respect the 24-hour window.
- WhatsApp FlowsComing soon
- Forms and booking screens inside WhatsApp.
- AI agentComing soon
- Answers from your own documents and FAQs, in English, Hindi and Hinglish.
Contacts, consent and templates
A clean list is a cheaper list. Keep consent on record and opt-outs honoured automatically.
- Contacts and attributes
- Typed custom fields, tags and dynamic segments evaluated at send time.
- Imports
- CSV or Excel with column mapping, duplicate checks and an error report.
- Consent records
- Source, time and proof of opt-in, kept separately for marketing and utility.
- Opt-out keywords
- STOP, UNSUBSCRIBE and Hindi variants handled with an automatic confirmation.
- Template manager
- Write templates, check them against Meta's rules before you submit, track approval.
- Starter templates
- Twenty ready-made templates for clinics, coaching, retail and real estate.
- Data requests
- Export or erase one contact's data on request.
Commerce
Take the order and the payment in the same chat.
- UPI and Razorpay checkoutComing soon
- Send an order summary and collect payment inside WhatsApp.
- Catalogue syncComing soon
- Bring products in from Shopify or WooCommerce.
- Abandoned cart and COD-to-prepaidComing soon
- Recover carts and convert cash-on-delivery orders.
- Click-to-WhatsApp lead capture
- The ad a lead came from is saved on the contact and conversation.
- Ad-level reportsComing soon
- Leads, conversations and sales by Click-to-WhatsApp ad.
For developers
Everything in the app is available over an API.
- REST API
- Scoped API keys, idempotent sends, typed errors.
- Signed webhooks
- HMAC-signed events with retries and a delivery log.
- Zapier, Make, Pabbly
- Connect through webhooks and an API key.
- Native integrationsComing soon
- Shopify, WooCommerce, Google Sheets, Razorpay and lead forms.
Cost, billing and control
Know what you're spending and who did what.
- Cost console
- Messages and Meta cost by category, plus the 1,000 free service replies meter.
- GST invoices
- Sequentially numbered invoices for every subscription payment.
- Self-serve billing
- Change or cancel your plan from settings.
- Roles and permissions
- Owner, Admin, Manager, Agent, Developer and Billing roles.
- Audit log
- Every change, by person or API key, with before and after.
Bring your number. Keep Meta’s price.
Start with a 14-day free Growth trial, no card needed. Connect your WhatsApp number through Meta’s own signup; when the trial ends, pick a plan or stay on Free.